Returns and Exchanges

How do I return an item?

Products ordered through our website may be returned in new, unused condition (meaning tags are intact and item is in new condition and shows no signs of wear) within 30 days of the order date. To return an item for a refund of the item cost (note that shipping charges will not be refunded - NOTE - if you received free shipping on your order, a deduction of $9.99 will be taken off the refund to cover shipping), customer should do the following:

1. Print a copy of your email order confirmation and circle / highlight the items you want to return.

2. Ship the item plus the printout to the following address (with tracking and insurance as we will not be responsible for lost or missing packages):

Obersee
Attn: Website Returns
11812 Main St., Ste C104
Fredericksburg, VA
22408
USA

If we receive an item that has been used or is not in new condition, the item will not be refunded, and the customer may opt to have the item shipped back to him/her has his/her own expense.

For further information, please contact us at info@obersee.com or through our web contact form.

How do I exchange an item?

We are happy to exchange a size for you. Please carefully review your order to be sure that you did not purchase with a final sale coupon as these items are not eligible for return or exchange ("final sale" will be noted on your order confirmation).

1. Print a copy of your email order confirmation and circle / highlight the items you want to exchange.

2. Write on the printout which size you would like sent to you.

3. Ship the items plus the printout to the following address (with tracking and insurance as we will not be responsible for lost or missing packages):

Obersee
Attn: Website Exchanges
11812 Main St, Ste C104
Fredericksburg, VA 22408

4. We charge $7.99 for shipping the new items back to you. Pay for this here: https://www.obersee.com/ProductDetails.asp?ProductCode=EXCHANGE

5. Email tracking of your exchange to info@obersee.com so that we are aware that the return is coming and will be watching for it.


Important Note / Disclaimer - Your exchange will NOT be accepted if the tags have been removed from the item or if the item shows any signs of wear (especially hygienic liner). Please check the items before sending in. If items appear to be used or are not in new condition, you will be responsible for the cost of the return shipping of the original items back to you.