Our products are fully warranted to the original owner against
defects in materials and workmanship for a limited time (within 120 days
from the date of original purchase from an authorized dealer). The
warranty applies ONLY to the original purchaser of the product. If a
product fails due to a manufacturing defect, we will repair the product,
without charge, or replace it, at our discretion. This warranty does
not cover damage caused by accident, improper care, negligence, normal
wear and tear, or the natural breakdown of colors and materials. Damage
not covered under warranty will be repaired for a reasonable rate and a
fee will be charged for return shipping.
Manufacturer’s Defect (includes but is not limited to):
Broken zippers, zippers that will not open or close properly, zipper pulls that are not attached
Unsewn seams (seams that are not sewn together properly by the factory)
Sliders on the strap not functioning or missing pins
Wear and Tear (includes but is not limited to):
Scratches on the outside of the bag from dragging, rubbing, or normal everyday use
Dirty spots or fading
Strange smells, Mildew and mold due to not cleaning promptly after use or spills
Natural breakdown of materials
Excessive zipper wear & damage due to overstuffing bags
For warranty evaluation, your product must be shipped, at your expense, to us at:
Obersee / Halmen, LLC
Attn: Warranty Department
11812 Main St., Ste C104
Shipping to us for warranty evaluation must be pre-paid and insured. We cannot be liable for lost in-bound packages.
NOTE: You MUST include the following with your warranty item (OR COMPLETE & PRINT THE WARRANTY FORM AVAILABLE HERE)
a copy of your original purchase receipt,
a statement of the defect issues (mark the problem areas with tape if you think this will help us identify the problem),
your email address and
return shipping address (note that this must be an address where
someone can sign for and receive the return shipment. We are not
responsible for items returned to us due to a bad address or no one
available to sign for shipment, and will not pay to ship you a
replacement item more than once.).
Without this information we cannot process your warranty request and will not know where to ship your repaired or replaced item.
Will my product be repaired or replaced?
your product fails due to a manufacturing or workmanship defect, our
first option will be to repair the item, free of charge. If the product
is not repairable, or if the cost of repairing the item exceeds the cost
of a new one, we will replace it.
How long will it take to process my warranty claim?
normal turnaround time is about four weeks, usually less. This includes
the shipping time by ground to you. If this turnaround time becomes a
problem for you, tell us. We can sometimes “rush” repairs, just let us
Should I insure my product when I mail it in?
insure your product for its full value when you send it to us. Use a
shipping method that provides a tracking number, to ensure that your
product will arrive safely to us. We are not responsible for items lost
Do I need a repair authorization number before I send my item in?
do not require or issue return authorizations for items being returned
for evaluation and repair. Once we receive your product, we will assign a
repair order number to it, and send you notification regarding the
Who pays for shipping?
stated in our warranty policy, the customer pays the shipping charges
to send products to the Warranty Department. We will pay the return
shipping charges to ship you your repaired or placed item. If you
request that we return your product by UPS Overnight or 2nd Day Air, the
additional shipping charges will be billed to you. Shipping charges for
all non-warranty repairs are at the owner’s expense.
What do repairs cost?
cost of non-warranty repairs varies depending on the nature of the
repair. If you are concerned about the expense, you can ask us to notify
you of the repair costs.
For further warranty information, please contact us at firstname.lastname@example.org or through our web contact form.